Support & Voice
Support agent
Answers product questions from your docs and handles common requests.
How Support & Voice works →SaaS and tech. Grow without hiring ahead.
Software and tech companies. We take the repeat support and onboarding work off your team, follow up every trial and build AI into your own product.
-41%support load
14markets reached
Where the time goes
Where your team loses the most time.
In most companies like yours, these four jobs take the most hours. They are also where AI pays off first.
Support tickets20h
Onboarding calls8h
Outbound research7h
Reporting4h
Hours a week, typical for a team of 10 to 30 people
What we build first
What we usually build first.
Three systems that pay for themselves quickly in this industry. On the build plan call we check them against your own numbers.
AI Sales
Trial and demo follow-up
Every trial and demo request followed up, qualified and booked.
How AI Sales works →Custom AI builds
AI in your product
AI features built into your own product, running on your infrastructure.
How Custom AI builds works →The screen
What you see every day.
Every agent, every approval and every result in one place, in Mission Control.
app.unit33.ai / Brightline Software / SupportLive
Support
SaaS and tech: every agent, every approval and every result
-41%support load
86%onboarding done
100%trials followed up
7churn signalsthis week
Tickets by topicthis week
How do I38%
Billing21%
Integrations18%
Bugs14%
Other9%
64%solved by AI
2 minfirst reply
Live
- Support agentSolved 41 tickets from the docsSolved
- Sales agentOnboarding message to 18 trialsSent
- Signal agentArbor Logistics usage droppedTo CSM
- Docs agent3 new help center answersApprove
Needs your approval1 waiting
Help center3 new answersWritten from this week’s tickets
ApproveEdit first
A normal day
A normal day, with the systems running.
What happens in the background while your team does the work only people can do.
- Tickets solved
64 tickets overnight, 41 solved from the docs, the rest triaged.
- Trials followed up
18 new trials got a personal onboarding message.
- Churn signal
An account stopped using a key feature. Your CSM gets a summary.
- Docs updated
Three new answers drafted for the help center, ready to approve.
Questions
Grow without hiring ahead. Questions we often get.
Can you build AI features into our product?
Yes, as a custom build. We build them on your own infrastructure, so you keep control of the data, the models and the costs.
Does it work with our help desk?
Yes, with Intercom, Zendesk, HubSpot and most others with an API.
Where do we start?
With a free 45 minute call. You tell us where time goes, and within 48 hours you get a plan with what to build first and a fixed price.
See what we would build for you.
Get your free build planOther industries
Contractors and home servicesNever miss a job again.E-commerce and retailMore orders, fewer tickets.Law, accounting and consultingBillable hours back.Clinics and healthcareA front desk that never closes.Real estateEvery lead followed up.Logistics and transportPlanning without spreadsheets.AgenciesMore clients, same team.All industriesSee the overview →