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E-commerce and retail. More orders, fewer tickets.

Online stores and retail brands. We answer order questions in seconds, make product creative at catalog scale and bring lapsed customers back.

Get your free build planSee the screen
Staff walking through a busy e-commerce warehouse
70%of tickets solved without a person
24/7answers
Where the time goes

Where your team loses the most time.

In most companies like yours, these four jobs take the most hours. They are also where AI pays off first.

Order and return questions22h
Product copy and creative6h
Stock and supplier updates5h
Reporting3h

Hours a week, typical for a team of 10 to 30 people

What we build first

What we usually build first.

Three systems that pay for themselves quickly in this industry. On the build plan call we check them against your own numbers.

Support & Voice

Order support agent

Answers where-is-my-order, returns and product questions in seconds, day and night.

How Support & Voice works →
Growth & Media

Campaigns and win-back

Campaigns managed every day, and lapsed customers brought back automatically.

How Growth & Media works →
The screen

What you see every day.

Every agent, every approval and every result in one place, in Mission Control.

app.unit33.ai / Ovelle Skin / Customer supportLive

Customer support

E-commerce and retail: every agent, every approval and every result

70%solved by AI
38sfirst reply
412orders today
2refunds waiting
Questions by topicthis week
Where is my order41%
Returns and exchanges22%
Product questions19%
Payment9%
Other9%
4.8customer rating
24/7answers
Liveall channels
  • Support agentTracked order #10482 for Lena
    Solved
  • Support agentReturn label for a wrong size
    Solved
  • Support agentDamaged item, photo checked
    Approve
  • Support agentExchange to a 50 ml bottle
    Solved
  • Stock agentLow stock alert, Barrier Serum
    Sent
Needs your approval2 waiting
Refund$42 for Priya ShahDamaged item, photo attached
ApproveEdit first
Discount10% for a repeat customerSecond complaint this year
ApproveEdit first
A normal day

A normal day, with the systems running.

What happens in the background while your team does the work only people can do.

  1. Questions answered

    38 order questions came in overnight. 31 are solved before your team starts.

  2. Refund prepared

    A damaged item with a photo. The refund waits for one click from you.

  3. New product live

    The Creative Engine made 48 ads for the new serum. 45 passed the brand gate.

  4. Win-back sent

    Customers who have not ordered in 90 days get a personal offer.

Questions

More orders, fewer tickets. Questions we often get.

Does it work with Shopify?

Yes, and with most other platforms such as WooCommerce and Magento, plus help desks like Gorgias and Zendesk.

Can it issue refunds on its own?

Only within limits you set. By default every refund waits for a person, with the photo and order history attached.

Where do we start?

With a free 45 minute call. You tell us where time goes, and within 48 hours you get a plan with what to build first and a fixed price.

See what we would build for you.

Get your free build plan
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